Privacy Policy

1. Introduction

This Privacy Policy explains how Wombox ("we", "our") collects, uses, and protects personal information from users ("you") while delivering our digital mailbox services, mail scanning, and forwarding solutions across Australia.

2. Information Collected

Name, contact details, and proof of identity (e.g., visa or passport scan)
Email, password, and account information
Scanned mail content and metadata (e.g., sender, date)
Payment and subscription history
Device and usage data (e.g., IP, browser, country)

3. Purpose and Legal Basis for Processing

To provide and manage your Wombox account and services
To comply with legal obligations (e.g., KYC, anti-fraud)
To improve our platform and support operations
To send transactional and marketing emails (with consent)

4. Data Security and Storage

We use industry-standard encryption and access controls. Your documents are stored securely on Australian-based servers via Supabase, and are accessible only to authorized staff.

5. Third-Party Access and Disclosure

Supabase (cloud infrastructure)
Stripe (payment processor)
Analytics and email providers (e.g., Google Analytics, Resend)
Authorities if required by law or court order

6. Data Transfers Outside Australia

If data is transferred internationally, we ensure adequate legal safeguards (e.g., standard contractual clauses) are in place.

7. Data Retention

User account data is retained as long as the account is active. Mail scans are stored for the duration of your storage plan. Backup and log data may persist for security and compliance purposes.

9. Cookies and Tracking

Wombox uses cookies and analytics to improve your experience. You may disable cookies via your browser settings, but core features may be affected.

10. Changes to This Policy

This policy may be updated. Significant changes will be notified via email or dashboard banner. Last update: 21 June 2025.

8. User Rights

Access your personal data
Request correction or deletion
Object to or restrict certain types of processing
Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact: contact@wombox.com.au